Shipping and payment
We make our yarn in Jičín and ship across the Czech Republic, to Slovakia and to other European countries. Here is an overview of delivery and payment – you will also see everything in the cart before you place your order.
Where we deliver
- Czech Republic – by courier to your address, to a pick-up point or a parcel box, or in person in Jičín.
- Slovakia – prices in euros, delivery by courier to your address or to a pick-up point / parcel box.
- Other European countries – we deliver wherever GLS or PPL delivers. Choose your country in the cart and the shipping price and currency adjust automatically. If your country is not on the list, we unfortunately do not ship there yet.
Delivery methods
- GLS – to your address or to a pick-up point / parcel box
- PPL – to your address or to a pick-up point / parcel box
- Balíkovna – to your address or to a pick-up point / Alzabox (Czech Republic)
- Personal pick-up at our warehouse in Jičín, Křižíkova 1286
Postage depends on the weight of the parcel, the country and the chosen carrier. You will see the final price in the cart before completing your order.
Free shipping
Shipping to Slovakia is free for orders over €150. In the Czech Republic shipping is free for orders over 1,999 CZK (for selected delivery methods).
When we dispatch your parcel
Items in stock are usually dispatched the next day, at the latest within 7 days of payment. We make Butterfly rainbow yarn balls ourselves – they usually ship within 7 working days of the order, and within 14 days for larger quantities (over 10 pieces). You can see the exact lead time on each product.
Payment
- Online card payment via the GoPay payment gateway
- Bank transfer to our account at Fio banka (we accept payments to an account in the Czech Republic)
You can pay in euros or Czech crowns – switch the currency in the top right corner of the site. Conversion to euros uses the current exchange rate of the Czech National Bank.
Businesses in the EU
EU VAT payers can buy without VAT under the reverse charge regime. Running a business? Write to us about wholesale prices.
Returns
You can return goods within 14 days of receiving them without giving a reason (except goods made to your specification). Details are on the Returns and Complaints page.
Questions?
Write to us at team@yarnmellow.com or call +420 778 556 714 – we are happy to help. More information is on the Contact page.