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    Terms and Conditions

    Mr_Mellow_9_orez_1YarnMellow s.r.o.

    Company ID (IČ): 08360880

    VAT ID (DIČ): CZ08360880

    Registered office: Křižíkova 1286, Jičín, 50601, Czech Republic

    The company is registered in the Commercial Register maintained by the Regional Court in Hradec Králové, file no. C 44262.

    We are a VAT payer.

    By sending an order, the buyer confirms that they agree to the terms and conditions set out below and, in particular, that they have been informed of the option to withdraw from the contract within 14 days of receiving the goods.

    These terms and conditions apply to both wholesale and retail sales.

    I. Conclusion of the purchase contract

    1. An order in the shop www.yarnmellow.cz is confirmed by the customer by clicking the Order with obligation to pay button. Changes to the order can be made until the parcel is physically handed over to the carrier.
    2. The purchase contract is concluded at the moment the order is confirmed to the customer.
    3. The buyer is informed of the confirmation by e-mail at the address provided during the purchase.
    4. The buyer is informed of the receipt of payment and the dispatch of the goods in the same way.
    5. If goods are ordered at an obviously incorrect price (the price differs significantly from the competition or a digit is missing), the seller has the right not to sell the goods at that price and to propose a new purchase contract to the customer.

    II. Withdrawal from the contract and returns

    1. The buyer has the right to withdraw from the contract and return the goods within 14 days of delivery, without giving any reason.
    2. The buyer cannot withdraw from the purchase contract if the goods were made or customised at their request.
    3. Before returning the goods, the buyer must inform the seller in writing using the completed form (by e-mail or enclosed in the parcel with the returned goods).
    4. The goods must be returned undamaged, free of defects caused by use, and securely packed so that they are not damaged in transit. The seller has the right to refuse a parcel that is insufficiently packed or damaged in transit.
    5. Goods returned to the seller must not be sent cash on delivery.
    6. The amount paid for the purchased goods will be refunded to the buyer only after the goods have been delivered to the seller (including postage, if the entire order is returned).
    7. The seller covers the cost of shipping the returned goods only if the GLS Return Shipment service is used. In all other cases, the buyer pays for the return shipping.
    8. Please send returned goods to the warehouse address: Křižíkova 1286, Jičín, 50601, Czech Republic.

    III. Complaints

    1. An electronic invoice is duly issued to the buyer for every order. The buyer receives it by e-mail and it also serves as a warranty card.
    2. The warranty does not cover goods that are worn out through use or damaged by improper handling.
    3. The buyer informs the seller of a complaint by e-mail (it is enough to send the completed form), and the procedure is then agreed with the seller.

    IV. Delivery terms

    1. The customer pays for the goods to the seller's bank account by the due date stated on the invoice or via the GoPay payment gateway.
    2. The seller will dispatch the goods to the buyer no later than 7 days after payment.

    V. Shipping to Slovakia and other European countries

    1. We ship goods only to countries where GLS and its partners operate.
    2. The postage depends on the weight of the parcel and the selected carrier. The customer will see the final postage price in the cart before completing the order.
    3. We accept payments only to an account in the Czech Republic at Fio banka. Conversion to euros is made at the current exchange rate of the Czech National Bank.
    4. Orders can be processed under the Reverse charge regime only if the buyer is a VAT payer in the EU.

    VI. Personal data protection

    1. The buyer provides their personal data to the seller voluntarily and with full awareness.
    2. The seller undertakes not to pass the buyers' personal data on to third parties.
    3. The seller may send marketing communications only with the buyer's written consent (ticking the checkbox in the order).
    4. The buyer can stop receiving the newsletter at any time by e-mailing the seller or by unsubscribing in the newsletter footer.
    5. In the footer of this website you can grant consent to the processing of personal data under the GDPR.

    VII. Shop reviews

    1. Shop ratings given directly on the website, or on Google, Facebook, Seznam or Heureka, are submitted following a request for feedback after the order has been processed. Reviews can be linked to an order by name, IP address or order number.
    2. The seller is not responsible for ratings on other websites and cannot verify their authenticity.

    VIII. Dispute resolution

    1. The Czech Trade Inspection Authority (Česká obchodní inspekce), with its seat at Štěpánská 567/15, 120 00 Prague 2, Company ID 000 20 869, website: https://adr.coi.cz/cs, is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

     

    These terms and conditions are valid and effective from 1 January 2023.